Terms of Service

1. Acceptance of Terms

By accessing our website or engaging our plumbing services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Our Services

I&I Plumbing provides residential and commercial plumbing services throughout New York City — Manhattan, Brooklyn, Queens, The Bronx, and Staten Island. All work is performed by licensed and insured plumbers (NYC LMP #1927). We reserve the right to decline service at our discretion.

3. Scheduling and Appointments

Appointment times are estimates and may be affected by factors outside our control, including traffic, prior job complexity, or weather. We will notify you of any significant delays. We request at least 24 hours' notice for cancellations to avoid a cancellation fee.

4. Text Message Program

I&I Plumbing sends text messages from our business number to customers who agree to receive them:

• Service texts about your service requests and appointments: confirmations, reminders, arrival updates, quotes, invoices and payment links, follow-ups after a job, and replies to your messages.
• Promotional texts (optional): occasional offers and maintenance reminders, only if you separately agree to them.
• Sign-in codes when you ask for one to access your customer account.

How to opt in: tick the text-message box on our booking, call-back or chat forms at iandiplumbing.com or portal.iandiplumbing.com, or tell our office by phone or in person. Promotional texts have their own separate, optional box on our booking form, and you can also turn them on in your customer account or ask our office. Consent is optional and is not a condition of purchase. If you text us first, we'll reply; if you call and we miss you, we may send one text about that call.

Message frequency varies with your service activity. Message and data rates may apply.

To stop: reply STOP (or END, CANCEL, UNSUBSCRIBE, QUIT, STOPALL, REVOKE or OPTOUT) to any text. You'll get one confirmation and no further texts unless you reply START to opt back in. You can also turn off promotional texts alone from your customer account or by asking our office.

For help: reply HELP, or call us at 1 (800) 918-0148 (Mon–Fri, 8am–6pm).

Carriers are not liable for delayed or undelivered messages. We handle your mobile number and consent as described in our Privacy Policy; no mobile information is shared with third parties or affiliates for marketing or promotional purposes.

5. Pricing and Payment

We provide upfront pricing before beginning any work. Final charges are based on the scope of work actually performed. Payment is due upon completion of service unless otherwise agreed in writing. We accept cash, check, and major credit cards.

6. Warranties

We stand behind our work. Labor performed by I&I Plumbing is warranted against defects for 90 days from the date of service. Manufacturer warranties apply to parts and fixtures we install. Warranty claims must be submitted within the warranty period and are void if work has been altered by another party.

7. Limitation of Liability

I&I Plumbing's liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, or for pre-existing conditions, hidden defects, or damage caused by circumstances beyond our control.

8. Website Use

The content on this website is provided for informational purposes only. We make no warranties regarding its accuracy or completeness. You may not use this website for any unlawful purpose or in any way that could harm I&I Plumbing or other users.

9. Governing Law

These Terms of Service are governed by the laws of the State of New York. Any disputes shall be resolved in the courts of New York County, New York.

10. Contact Us

If you have questions about these Terms of Service, please reach out: